Waitrose has recently unveiled their plans to trial fully automated grocery click and collect lockers at ten high traffic locations this autumn.Subject to planning permission, Waitrose plans to install temperature controlled lockers in ten popular locations including Gatwick North and Gatwick south terminal long stay car parks, four TFL London Underground stations and three travel hubs to be confirmed. Lockers will also be installed at Green Park Business Park in Reading which is the 195 acre home to 40 businesses with over 6000 staff.
The lockers themselves will be chilled, frozen and ambient temperature controlled lockers which are very similar to the one that has already been installed in Waitrose’s head office in Bracknell. The aim is to have lockers refilled several times a day and customers can gain access through a pin code they receive once their order is placed.
The idea was developed from the company being committed to finding shopping solutions that make sense for shoppers and are convenient and ambitious. If this innovative service is successful Waitrose plan to expand further. Waitrose’s head of Omnichannel Delivery Tony Rivenell will be speaking more about these plans at the IGD Online and Digital Summit in November.